At Mikrodots, we offer a mature, metrics-driven approach to IT Services to companies who want to leverage technology to run their businesses more efficiently. We take the complexity out of IT management – streamlining IT operations and aligning services with your business plan. With our MikroManage Managed IT Services, we are more than an outsourced help desk — we are an extension of your business and share in your goals, successes and growth strategies. Our MikroManage Program provides world-class managed IT services through a proactive model – offered either as a full-service managed IT program or as a co-managed managed services model.
MIKRODOTS MANAGED IT SERVICES BY THE NUMBERS:
- 24/7/365 Emergency Service
- 100% Same Day Response Rate
- 0.25 Average Tickets Per User Per Month
- 15 Minute Average Ticket Resolution
- 0 Service Tiers (we don’t escalate issues, we resolve them)
- MikroManage World Class Managed IT Support System